1.0 The prices exclude delivery by courier. Collection from our premesis in Edenvale is available free of charge for customers in the Gauteng area. If you select this option we will email you our address and directions. The cost of delivery of 6 or less items to addresses within the main Johannesburg area is R33.06 and to all main centres in South Africa is R41.04. The cost of delivery of 6 - 20 items to Johannesburg and Pretoria is R95.76 and to other main centres in South Africa is R110.58 for all products. For all other shipping costs, ie to outlying areas, areas outside of the borders of South Africa or for orders of 20 items or more, please contact us for a shipping quote.
1.1 To order one or more items of stock, a client should Setup an account and add to the shopping cart. Information submitted in the acount setup process gives us the information we need for tax invoicing and courier delivery. The delivery address provided should be one where you may sign for delivery from a courier and not a PO Box.
1.2 Upon receiving an order, we will first check whether stock is available. If stock is available, we will issue a confirmation of the order and payment details by e-mail. If stock is not available, we will provide an estimated time of arrival (ETA) when the stock will become available. We will also give clients the option to pre-order a product.
1.3 Once a client receives a confirmation of order and pro forma invoice, payments should be made directly into Sensory Care's bank account within three working days. The reason for the request for payment within three days is that pricing is subject to fluctuation based on exchange rates and stock availability, and we are unable to guarantee pricing beyond three days.
1.4 We do not take credit card or cheque payments and the preferred form of paying for a purchase is via an (EFT) Internet banking payment. We reserve the right to charge clients for South African bank cash handling fees if a cash payment is made into our account. We only take payments in South African Rands.
1.5 Once a payment is made, a client should e-mail a confirmation of payment to firstname.lastname@example.org
1.6 We are unable to guarantee stock and should a item become unavailable during the three day window period for receiving a confirmation of payment, we will provide an ETA when more stock will become available. The option of providing a refund of payment will also be made available to clients.
1.7 Stock is despatched by courier following a clearance of payment. An email to confirm despatch and a tax invoice will be emailed to clients.
1.8 We do not guarantee processing times for orders but aim to respond to orders quickly and efficiently. The average processing time for an order (i.e time for us to package and hand-over to the courier) is 3-5 working days, provided a payment is made immediately. Arrival time at the customer will vary based on location and courier used.