Terms & Conditions

1.     Acceptance of Terms

1.1.   Sensory Care (Pty) Ltd will henceforth be referred to as Sensory Care.
 Sensory Care is the sole operator of www.sensorycare.co.za

1.2.   By accessing and using Sensory Care you agree to the following terms:

  • Your usage of the website will not be for any purpose that is unlawful or prohibited by these terms and conditions.
  • By using this website you are fully accepting the terms, conditions and disclaimers in this notice.
  • Sensory Care and its affiliates reserve the right to refuse service, terminate orders, or edit content in their sole discretion.
  • If you do not accept these Terms and Conditions, do not use this website.

2.     Products on Sensory Care Website

2.1.   A sale, or order, is only valid once an order has been placed through the website and the payment verified in our bank account.

2.2.   Any order is subject to cancellation by Sensory Care due to superior force from any clause beyond the control of Sensory Care, including (without restricting this clause to these instances): inability to secure labour, power, materials or supplies, or by reason of an act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.

2.3.   All quotes will remain valid for a period of 24 hours from the date of the quote or until the date of issue of a new price, whichever occurs first. The validity of any price is subject to availability and to any increases in the cost price, including currency fluctuations, of Sensory Care before dispatch of goods.

2.4.   The Customer hereby confirms that the goods and services on the Tax invoice issued duly represent the goods and services ordered by the Customer at the prices agreed to by the Customer and where performance / delivery has already taken place that the services and goods were inspected and that the Customer is satisfied that these conform in all respects to the quality and quantity ordered and are free from any visible defects.

2.5.   All products offered on Sensory Care are on offer for a limited period. When an item is out of stock, or no longer available, the item is no longer on offer. For more information on a product’s stock availability please contact us.

2.6.   Sensory Care shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Sensory Care will not be obliged to sell products at such incorrect prices, and/or delivery charges, and shall only be liable to refund monies paid should you not wish to proceed with the purchase at the correct price and/or delivery charge.

3.     Amounts payable by User

3.1.   The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed. Prices are subject to change without notice.

3.2.   Value added tax at the rate of 14% is charged on goods bought by South African residents.

3.3.   Sensory Care will not be held liable or held responsible for any bank changes, or other fees which may occur when using this website. For more information on bank charges please contact your bank.

4.     Payment Methods

4.1.   When “Manual Payment” is selected once the order has been placed you will be instructed on how to deposit the amount due into Sensory Care’s account.  The following criteria are to be taken into account:

  • The exact amount must be paid
  • Please use the order number as a reference when depositing the amount. If this is not done we will not be able to detect the deposit.
  • Cheque deposits are not accepted
  • Your order will be cancelled if you choose to pay by bank deposit and the amount due is not paid within 3 business days.
  • Orders will only be despatched once full payment has cleared in the Sensory Care bank account.

4.2.   No credit card, debit card or PayPal payments will be accepted.
Sensory Care will never ask for your credit card details or store the information, whether it be verbal or via electronic communication.
Please note that orders will only be processed once payment has been made to Sensory Care and is reflected and cleared in our bank account.

5.     Deliveries

5.1.   Sensory Care delivers to addresses within the borders of South Africa. Additional charges may be levied for deliveries to neighbouring countries. Please contact us for delivery charges quotation.

5.2.   Sensory Care does not deliver to PO Box addresses. If this problem arises, Sensory Care will contact you to make alternative delivery arrangements, a designated person by the buyer needs to sign for the items ordered.

5.3.   Sensory Care shall be entitled to split the delivery of goods ordered in the quantities and on the dates it decides with the prior consent of the Customer, which consent shall not be unreasonably withheld.

5.4.   Sensory Care shall be entitled to invoice and deliver each order separately.

5.5.   The risk of damage to or destruction of goods is passed to the Customer on signature of the delivery receipt upon delivery to the Customer or the Customer’s nominated representative and the Customer undertakes to insure the goods fully, until paid for in full.

5.6.   Sensory Care is hereby authorized to engage a third party on its behalf and on the terms deemed fit by Sensory Care to transport all goods purchased.

5.7.   If the Customer chooses to engage in its own third party to transport the goods, the Customer indemnifies Sensory Care against any claims of whatsoever nature that may arise from such an agreement. Delivery via 3rd party (customer’s) courier must be arranged.

5.8.   Delivery times given are merely estimates and are not binding on Sensory Care. Sensory Care warrants that it will use its best endeavour’s to meet such delivery times; time is not of the essence of this agreement unless expressly agreed upon in writing by Sensory Care. Sensory Care shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any incorrect or delayed delivery.

5.9.   Once you have been notified the product is ready for collection, we will contact you with collection details.

6.     Returns and Warranties

6.1.   No returns will be accepted without an RMA number. Return Material Authorization (RMA) request form to be submitted online prior to returning any items for any reason. Please complete RMA application online on our website www.sensorycare.co.za. This number must be used as a reference for all matters relating. Our technical department will issue you with an RMA number which authorizes you to return one item per every RMA number. A full fault description must be completed.

6.2.   For hygiene reasons there are no returns permitted on underwear.

6.3.   A product may be returned under the following conditions:

  • If Sensory Care has supplied the incorrect product or the product is defective, Sensory Care will exchange it for the correct item(s). Sensory Care will cover the delivery charges and arrange for the collection and delivery of the item(s).
  • A product may be returned for a refund, within 7 Days of invoice date, if it is in original condition (not opened). The customer will then be liable for the return delivery charge. A handling fee of 15% of the original purchase price will be charged for goods returned after 7 days from invoice date. Sensory Care reserves the right not to accept returns later than 7 days from Invoice. Any expenses or handling charges relating to the return will be deducted from the refunded amount.
  • If any of the above conditions are not met, Sensory Care reserves the right to refuse the return.­­­
  • Opened or used underwear may not be returned.
  • All items must be returned with all their original packaging and accessories. This includes, but is not limited to, boxes, information and Bugsly plastic figurines. In addition all the suppliers’ barcode stickers and serial number stickers must still be attached to the product, and must not have been removed.

6.4.   When an item is found to be defective it may be replaced. If an exact replacement is not available, a suitable alternative may be offered, or the item will be credited.

6.5.   The image of the item not being the same as the item received does not constitute grounds for return. Images are for illustrative purposes only, and manufacturers and publishers are constantly changing the design of their products, and as such the appearance of the product is subject to change without notice.

6.6.   No claim under these terms and conditions will arise unless the Customer has, within 7 days of the alleged breach or defect occurring, given Sensory Care 30 days written notice by prepaid registered post to rectify any defect or breach of contract.

6.7.   Please contact sales@sensorycare.co.za for more information on your return product.

7.     Legal

7.1.   Copyright
All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Sensory Care or otherwise used by Sensory Care as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only. 

The Customer acknowledges all copyrights and shall not duplicate copyrighted material and that each attempt will immediately render the full prevailing price payable to Sensory Care.

7.2.   Disclaimer
Apart from the provisions of sections 43(5) and 43(6) of the ECT Act, neither Sensory Care nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website. Furthermore, Sensory Care makes no representations or warranties, implied or otherwise, that, amongst others, the content and products available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to sales@sensorycare.co.za.

This Website is supplied on an “as is” basis and has not been compiled or supplied to meet your individual requirements. It is your sole responsibility to satisfy yourself prior to accepting these terms and conditions that the service available from and through this Website will meet your individual requirements and be compatible with your needs.

Information, ideas and opinions expressed on this Website should not be regarded as professional advice or the official opinion of Sensory Care and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Website.

7.3.   Governing Law and Jurisdiction

This Website is controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the ‘Disputes’ clause of these terms and conditions, you and Sensory Care submit to the non-exclusive jurisdiction of the South African courts.

7.4.   Security
Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Sensory Care suffers any damage or loss.

7.5.   Hyperlinks
Hyperlinks provided on this Website to non-Sensory Care sites are provided as is and Sensory Care does not necessarily agree with, edit or sponsor the content on such web pages.

7.6.   Privacy Policy

Sensory Care may collect and store your Name and Surname, Email Address, Address and IP Address. This information will only be used for electronic communication between User and Sensory Care, transactions, statistics and emails.  Sensory Care will not disclose this information with any 3rd parties.